U WnukaEst. 1850
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Terms and Conditions

Terms and Conditions of the “U Wnuka”
Restaurant and Café Effective date: 23 July 2026

1. General Provisions

  1. These Terms and Conditions set out the rules for using the “U Wnuka” Restaurant and Café, making table reservations, placing orders for collection, and organising special events.
  2. The restaurant is run by Ryszard Muzyk, trading as the “U Wnuka” Restaurant and Café, Ryszard Muzyk, with its business address at: ul. Kościeliska 8, 34-500 Zakopane, NIP: 7361060317, REGON: 360272225, hereinafter referred to as the “Restaurant”.
  3. Contact details for the Restaurant:
    • telephone: +48 18 206 41 67,
    • email: restauracjauwnuka@gmail.com,
    • website: https://uwnuka.com.
  4. Entering the Restaurant, making a booking, placing an order or making arrangements for an event constitutes acceptance of these Terms and Conditions.
  5. These Terms and Conditions do not cover meal delivery or catering services, which the Restaurant does not provide.

2. Rules for using the Restaurant

  1. Guests are required to behave courteously and respect other guests, staff and the Restaurant’s premises.
  2. Smoking, the use of e-cigarettes and similar devices is prohibited on the Restaurant’s premises.
  3. Minors must be accompanied in the Restaurant by their parents, carers or other adults responsible for them.
  4. Guests are liable for any damage caused through their own fault, including damage caused by persons or animals in their care.
  5. The Restaurant may refuse to serve, or may ask to leave the premises, any person whose behaviour is aggressive, vulgar, disruptive to other guests or poses a safety risk.

3. Pets

  1. You may bring a small, calm and non-aggressive pet, in particular a dog, into the restaurant, provided it remains under the owner’s constant supervision.
  2. The animal must be kept on a lead, in a carrier or in any other manner that ensures the safety and comfort of other guests.
  3. The pet owner is responsible for the pet’s behaviour, maintaining order and any damage caused.
  4. The above restrictions do not affect the rights of people using assistance dogs.

4. Table bookings

  1. Reservations can be made by telephone, email or via the form available on the website.
  2. A booking is only valid once it has been explicitly confirmed by the Restaurant, by telephone or email. An automatic confirmation of the form’s submission does not constitute confirmation of the booking.
  3. During busy periods, particularly during the tourist season, the Restaurant may temporarily suspend table bookings or limit their availability. Up-to-date information will be provided via the form, on the website, by telephone or by the Restaurant’s staff.
  4. Customers who are unable to make use of their booking should cancel it as early as possible, either by telephone or email.
  5. The Restaurant reserves the right to release a table if guests do not arrive within 15 minutes of the booked time, unless otherwise agreed in advance.

5. Enquiries and orders for collection

  1. The form available on the website is intended solely for submitting enquiries. Submitting the form does not constitute placing an order, making a booking or entering into a contract.
  2. Orders for collection can be placed by telephone or email.
  3. An order is only accepted for fulfilment once the Restaurant has confirmed the availability of the items, the price and the estimated collection time.
  4. Orders are fulfilled exclusively for collection in person at the premises at 8 Kościeliska Street in Zakopane.
  5. The availability of dishes may depend on the current menu and the availability of ingredients. If a selected item is unavailable, the Restaurant will contact the customer to agree on a change or cancellation of the order.
  6. Payment can be made in cash, by payment card or via BLIK upon collection or at the Restaurant.
  7. Information on allergens is available from the restaurant staff. Customers with allergies or special dietary requirements are asked to notify the staff of these before placing an order.

6. Special events and groups

  1. The terms and conditions for organising special events and group bookings are agreed individually with the Restaurant.
  2. The Restaurant may make confirmation of a group booking or event conditional upon the payment of a deposit. Before making the payment, the customer will be informed of the amount of the deposit, the payment deadline, the cancellation policy and the agreed scope of services.
  3. Unless otherwise agreed by the parties:
    • cancellation of the event at least 14 days before the date will result in a full refund of the deposit paid;
    • cancellation between 7 and 13 days before the date will result in a refund of 50% of the deposit;
    • cancellation less than 7 days before the date of the event, or the group’s failure to attend, may result in the deposit being retained, but not exceeding the amount of reasonable costs incurred by the Restaurant.
  4. If the event does not take place for reasons attributable to the Restaurant, the deposit paid will be refunded in full, unless the parties agree on an alternative date.
  5. The group organiser is responsible for informing participants of the Restaurant’s rules and for updating the number of guests by the deadline agreed with the Restaurant.
  6. In the case of catering services provided on a specific date, the statutory right to withdraw from the contract may not apply, in accordance with the applicable regulations. This does not limit the customer’s rights arising from mandatory provisions of law.

7. Alcohol

  1. The sale and serving of alcohol take place in accordance with the applicable regulations and the licence held by the Restaurant.
  2. The Restaurant does not sell or serve alcohol to minors, to persons whose behaviour indicates they are intoxicated, or to persons behaving aggressively.
  3. In the event of any doubt regarding a person’s age, staff may ask to see proof of age.

8. Complaints

  1. Any comments regarding the quality of the meal or service should be reported to staff immediately upon noticing them, which will enable the Restaurant to resolve the matter efficiently.
  2. Complaints may also be made by telephone or email, providing your contact details, the date of your visit or collection of your order, and a description of the issue.
  3. The Restaurant will deal with complaints without undue delay, whilst respecting the consumer’s rights under applicable legislation.

9. Personal data

  1. The rules governing the processing of personal data, including data provided via contact and booking forms, are set out in the Privacy Policy available at: https://uwnuka.com/polityka-prywatnosci.

10. Final provisions

  1. These Terms and Conditions are available at the Restaurant and on the website https://uwnuka.com.
  2. The Restaurant may amend these Terms and Conditions for valid reasons, such as changes to legislation, the scope of services or the organisation of work. Such amendments shall not affect bookings and arrangements confirmed prior to their entry into force.
  3. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply.

This translation is provided for information only; the Polish version of this document is legally binding.